Customer Classification

Level I

Customer Spectrum

• ISO 9000 Compliant Customers
• Customers not regulated and/or audited by a nationally/internationally recognized governing body
• FAA (Federal Aviation Administration) regulated customers

Calibration Services

• Calibrations performed IAW ANSI/Z540
• Calibration Certificate
• Recall Notifications for equipment due for calibration
• Calibrations Traceable to N.I.S.T.

Level II

(25% mark-up from negotiated base price)

Customer Spectrum

• Most FDA (Food and Drug Administration) regulated customers
• Customers who require MAT to perform unique measurement tasks that may not need to be traceable to N.I.S.T. or require a Calibration Certificate (i.e. measuring a customer manufactured part)
• Customers requiring written Data points.

Calibration Services - (which may include the following)

• Calibration Certificate
• Calibration Data
• Calibration Precision Data (50% mark-up from negotiated base price)
• Recall Notifications for equipment due for calibration
• Calibrations Traceable to N.I.S.T.

Level III

(to be negotiated)

Customer Spectrum

• Customers regulated by QS9000 requirements (i.e. automotive industry)

Calibration Services

• Calibration Certificate
• Calibration Data
• Calibration Uncertainty Report
• Calibrations performed IAW ISO/IEC 17025
• Recall Notifications for equipment due for calibration
• Calibrations Traceable to N.I.S.T.