Customer Classification
Level I
Customer Spectrum
- ISO 9000 Compliant Customers
- Customers not regulated and/or audited by a nationally/internationally recognized governing body
- FAA (Federal Aviation Administration) regulated customers
Calibration Services
- Calibrations performed IAW ANSI/Z540
- Calibration Certificate
- Recall Notifications for equipment due for calibration
- Calibrations Traceable to N.I.S.T.
Level II
(25% mark-up from negotiated base price)
Customer Spectrum
- Most FDA (Food and Drug Administration) regulated customers
- Customers who require MAT to perform unique measurement tasks that may not need to be traceable to N.I.S.T. or require a Calibration Certificate (i.e. measuring a customer manufactured part)
- Customers requiring written Data points.
Calibration Services - (which may include the following)
- Calibration Certificate
- Calibration Data
- Calibration Precision Data (50% mark-up from negotiated base price)
- Recall Notifications for equipment due for calibration
- Calibrations Traceable to N.I.S.T.
Level III
(to be negotiated)
Customer Spectrum
- Customers regulated by QS9000 requirements (i.e. automotive industry)
Calibration Services
- Calibration Certificate
- Calibration Data
- Calibration Uncertainty Report
- Calibrations performed IAW ISO/IEC 17025
- Recall Notifications for equipment due for calibration
- Calibrations Traceable to N.I.S.T.
